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College of Architecture
Texas Tech University
Mail Stop 42091
Lubbock, Texas 79409
Phone 806-742-3136
Email: architecture@ttu.edu

The following policy statements are hereby set forth as guidelines for accepting student computers to be worked on by the College of Architecture IT staff.

The College of Architecture will:

  • Configure student computers to connect to the wireless network
  • Install printer drivers from our print server
  • Provide instructions on how to install site-licensed software provided by the university
  • Place virus removal tools on a CD provided by the student
  • Clear an incident report from the NOC on behalf of the student

The College of Architecture will not:

  • Upgrade or install an operating system, including Windows inside of a virtual machine
  • Repair or re-install an operating system, including Windows inside of a virtual machine
  • Install site-licensed software, or student provided software, including Boot Camp, Parallels and VMWare Fusion
  • Install the virus protection software provided by the university
  • Clean virus-infected computers
  • Recover deleted data from hard drives
  • Troubleshoot or repair hardware or software problems

The maintenance and repair of a student's computer is the sole responsibility of the student.
Support can be obtained from:

  1. TTU IT Help central at 806.742.HELP
  2. Local businesses who service computers
  3. From the computer vendor or reseller